What About Deliveries & Postage
FREE DELIVERY FOR ORDERS OVER £1,000.00 (U.K MAINLAND ONLY).
DELIVERY & POSTAL CHARGES
FOR ORDERS UNDER £1,000.00 THERE WILL BE A MINIMUM DELIVERY SURCHARGE OF £50.00 (U.K MAINLAND)
FOR DELIVERIES TO SCOTLAND (INC HIGHLANDS & ISLANDS), WALES & IRELAND
PLEASE CALL FREE PHONE (0800) 731 5836 FOR A QUOTE.
DUVETS, PILLOWS & ACCESSORIES £6.95 (POSTAGE & PACKAGING) for orders under £150.00 (U.K MAINLAND ONLY)
DUVETS, PILLOWS & ACCESSORIES £4.95*(POSTAGE & PACKAGING) for orders over £150.00 but under £500.00 (U.K MAINLAND ONLY)
*If you are purchasing Duvets, Pillows and/or Accessories and your order total exceeds £500.00, you will ONLY be charged £4.95 for postage and packaging and NOT £50.00 for delivery.
£50.00 delivery only applies to Beds, Mattresses, Bedroom Furniture & Headboards.
Please Note
If you are ordering any sort of Beds, Mattresses, Bedroom Furniture, Headboards, Duvets, Pillows and/or Accessories from outside the U.K. Please be aware that shipping charges are considerably more. Upon placing your order, we will contact you within 3 Working days via E-mail to confirm the shipping charges with you. Please accept our sincere apologise for any inconvenience caused.
We currently use a 48Hr Parcel Force Delivery service to deliver all of our mail orders (except Mattresses, Beds, Bedroom Furniture and Headboards). Upon placing your order you will be asked to supply information about your Billing address (where the card is registered to) and a Delivery address (where you would like your order to be delivered to). Please be aware that Parcel Force use a P.O.D (Proof Of Delivery) System. Any parcel that is being posted will need to be signed for upon receipt.
We accept most major credit/debit cards - with the exception of American Express.
You may supply your credit card information via phone or securely over the Internet.
When orders are cancelled we will process the refund as soon as possible, please allow up to 28 days for refunds, there may be a charge if your order has been processed with our suppliers.
DELIVERY IS TO YOUR SPECIFIED ROOM, NOT TO YOUR DOOR STEP (UK ONLY)
The DELIVERY of Sofas, Beds and Mattresses is done by a specialist two man delivery team, who will also take away the packaging. Deliveries to Ireland at present, are done by a one man delivery team.
Payment for Sofas, Beds and Mattresses is taken at the time of processing the order.
Payment for Pillows and Accessories is taken at the time of processing the order.
If a claim is required for non delivery of a parcel, it must be done within one month of ordering.
If on delivery of your order there is a problem, you must clearly put this on the delivery note. Once you have signed the delivery note confirming that your goods have been delivered satisfactorily, we are unable to be held liable.
If you have any queries please do not hesitate to contact us on 0800 731 5836
Lead Times for Beds & Mattresses is approximately 4 to 6 weeks. Special orders can take up to 10 weeks.
Lead Times for Sofas is approximately 8 to 12 weeks. Special orders can take longer.
Please Note: At Manufacturers peak times, delivery can be increased by a few weeks.
Delivery time for Pillows and Accessories (in stock items) is 3 to 14 working days.
Delivery time for Pilliows and Accessories (ordered items) 2 to 3 weeks.
Upon placing your order, you will be sent an acknowledgement with confirmation via the website, which will then confirm your order ID number. Please Note, that this is generated by our website.
You will then receive a letter of confirmation with receipt as proof of purchase when your order has been processed.
Our carriers will contact you when they have received your goods in order to arrange a delivery date. They are only able to specify whether the delivery time will be AM or PM on that day.