We pride ourselves on exemplary customer service, so we want the choosing, buying and taking delivery of your purchase to be an enjoyable experience. Therefore you will find some information below to help you.
Do you charge for delivery?
Delivery is free unless your goods fall into one of the categories listed below. These charges only apply to UK mainland. Other charges may apply to Highland, Islands and Northern Ireland.
Small items are not affected
Type of Product
Bedding, Linen and Smaller Items
Orders £60 and over – Free delivery
Orders under £60 – £7.50
Channel Islands, Northern Ireland, Republic of Ireland, Scottish Isles, Scottish Highlands, Scilly Isles, Isle of Man, Isle of Wight
Orders £150 and over – Free delivery
Orders under £150 – £19.00
Tracked, notified and signed for with DPD Local.
Beds, Mattresses, Bedsteads, Adjustable Beds,
Headboards & Furniture
Orders over £1500 – Free Delivery
Orders between £750 and £1499 – £35.00
Orders below £750 – £60.00
Clearance Items – Charge will depend on delivery location and item. Please call for a quote
Items for delivery to different countries will be quoted once we receive the order – alternatively call or email before placing the order to get a quote.
Where do we deliver?
We can deliver your goods within the United Kingdom mainland and Northern Ireland although there may be additional charges for delivery to the Highlands & Islands and Northern Ireland. In the interests of your security and ours, we will only deliver once the current billing address on your credit/debit card used to place the order is verified to the banks system.
Please be aware DPD Local do not offer their ‘predict one hour delivery window’ service for 2 day highland, island or Ireland deliveries. This will effect you if you are in these areas so you may need to make arrangements to be in to receive your parcel.
How will my goods be delivered?
Larger items will be delivered using a ‘white glove delivery service’. This generally involves a 2 person team who will deliver the item to the delivery address and place, unpack and undertake construction of the product. For white glove deliveries our courier will contact you when they receive your complete order into the warehouse to arrange a delivery slot or either AM or PM. We will endeavour to contact you by telephone up to an hour before the scheduled delivery time but this cannot be guaranteed. Smaller items will be usually be delivered by our courier – DPD Local, who will require a signature of acceptance, though the courier we use may vary.
How long will it take for my goods to arrive?
Smaller items in stock are normally dispatched within 48 hours of receipt of order (excluding weekends and public holidays). Goods in stock that require a 2 man delivery team may have a longer lead-time, please call us to discuss your time scale requirements. Where a customer’s delivery address needs verification this may be longer. Lead times for larger or more customised items i.e. sofas beds and mattresses etc. vary between manufacturers and are mainly made to order, so as such production times of 4-6 weeks may apply (Our staff wil be happy to give you more detailed informatiom). Lead times are quoted in good faith and can be discussed with a member of our staff. There are occasions where situations beyond our control extend this lead time after placing your order such as factory holiday shutdowns and public holidays in originating countries. We will not be held responsible for any inconvenience or loss caused as a result of these situations delaying your order. Any dates quoted for delivery of the goods are approximate only and Peter Betteridge Furnishers Ltd shall not be liable for any delay in delivery of the goods however caused.
Can you deliver to the Channel Islands, Isle of Man or an international address?
Yes we can, although it may attract an additional delivery charge and added security and address verification measures to protect you and us against fraud. Ask us for more information. When ordering from outside the UK or specifying a delivery address outside the UK it is recommended that you contact us by telephone before confirming the order. Failure to do so may result in the order not being accepted.
Can you store my goods?
Yes we can, for specified orders we can hold goods for a period of 4 weeks from receipt to our warehouse or courier without charge during that period. After 4 weeks customers will be charged storage relevant to the goods ordered and the duration of time held. The balance of the order must be paid in full after 4 weeks with risk of loss of the deposit or balance of the order against the cost of storage customers will be contacted by phone or email to be advised of the charges, it is usually worked out based on cubic metres or squared metres of space taken in the warehouse.
Is there anything else I should know?
We aim to have stock available on all items, however there are cases when this is not possible and items may be despatched directly from a manufacturer.
No orders will be delivered if there is an outstanding balance on your account. Delivery will be arranged after complete payment is taken, or any finance arrangement is confirmed.
In the event that you miss your delivery, a card will be left with contact details for collection from the delivery service provider.
The risk in the goods shall pass to the customer on delivery which must be signed for if required.
For our ‘white glove delivery service’ our team must have normal ground floor access and the route and the room must be large enough to accommodate your order. If the product does not fit into your home, it will be classed as a cancelled order and costs will be incurred by you. The team will ask you to inspect your items carefully before signing for delivery and any assembly. If you’re dissatisfied for any reason, please inform the team at the time.
Where you have been offered our bed/furniture disposal service (whereby we remove and dispose of your old bed or furniture on delivery of your new items) provision of this service is conditional upon the product having been disassembled prior to our collection and not being infested, wet or heavily soiled.
In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries. For further information about your legal rights see “Your Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
Changes to your order
Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and / or the price you pay for the item (you will be charged the current selling price on the day you amend your order).
Your right to cancel
If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state (“CRD”)), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below in a re-saleable condition. Please note the delivery charge refund will be to the value of standard delivery. Peter Betteridge Furnishers Ltd will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund. It is a customers responsibility to return the good and return them with the original packaging and brand new condition.
Peter Betteridge Furnishers Ltd
115 High Street
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. Peter Betteridge Furnishers reserves the right to define what can and cannot be delivered to which destination.
Payment – Purchases will be made in Pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.
Our products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.
With 50 years of exemplary customer service we pride ourselves as being fair and reasonable when things don’t go right. So without affecting your statutory rights we will do what we can to help and retain you as a satisfied consumer.
Below you will find some information to help you:
What happens If your goods are incorrect, faulty or damaged?
If goods supplied are incorrect, faulty or damaged on delivery we will either repair or exchange the product. The decision to either repair or exchange will be made by Peter Betteridge Furnishers LTD. Repairs will to be a standard expected from a new item of furniture. Firstly, if things are not right i.e you have been delivered the wrong goods or the goods are damaged then please bring it to the attention of the delivery team in the first instance, and then contact us at email@example.com or call us on 0800 731 5836. We will then discuss the next course of action dependent on the problem. Customers will pay for return dispatch and if the item is found to be faulty then Peter Betteridge Ltd will refund the return delivery cost upon receipt of proof of payment. If the item is not deemed faulty then the return delivery cost will not be refunded. You have a duty of care to maintain the goods in the condition in which they were received. This does not affect your statutory rights.
What if I don’t like it after it’s been delivered?
If your stock order has been purchased only through our website, you have 14 working days from receipt of your order in which to advise us in writing that you do not want to keep the goods. Notification can also be sent via email. After we have acknowledged your request, we ask that you do the following to assist with the return of the goods:
a) Ensure that all parts of your order are returned in the condition in which they were received and unused. We will not be able to refund the goods in full if there are any signs of damage or misuse or general use.
b) We will refund to you all the monies paid by you for the goods in question, excluding the cost of collection of the goods unless agreed by us.
c) Please note we cannot accept the return of any items unless the packaging is sealed and the goods are in a unused re-saleable condition:
d) We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied
If items are returned in an unsaleable condition and need repacking and refolding we can and will charge a restocking fee of up to 50% of the value of the product.
Once the goods have arrived with us and have been inspected, we will confirm the refund amount due by e-mail and make the repayment within 14 days. A final cancellation notice together with your receipt will be posted to your nominated address.
Please note for card refunds it can take up to 7 working days from the date that we process the repayment for your account provider to re-credit you with the amount due.
We can’t offer refunds or exchanges, unless faulty or not as described, on the following items:
products which have been personalised for you.
made to order products such as furniture or made to measure items
Refunds and cancellation
If the goods supplied are incorrect, faulty or damaged on delivery we will either repair or exchange the product. In this event please contact us. On receipt of your goods please check to make sure the product is not faulty before use. This does not affect your statutory rights.
Due to the nature of some of our products in the interests of health and hygiene we are unable to offer a refund on any duvet, pillow, pillow case, mattress, mattress cover, bed linen or other item which is likely to be used against naked skin unless the product is faulty or the product is sealed and in a re-saleable condition. This does not affect your statutory rights.
A special order or made to order item i.e. a bed, headboard or mattress may be subject to a manufacturing cost. If you change your mind or cancel an order we will retain 20% of the balance of the purchase to cover our expenditures. Other items may be subject to a restocking charge. A bespoke Item is also exempt under the Distance Selling Act.
Clearance items are sold on a non-returnable basis – we encourage you to fully insppect the items before purchasing in our stores.
Please see terms and conditions for full details linked at base of every page
VAT Refunds – Foreign Residence
If you purchase items from abroad i.e you reside in a country outside of the miainland UK and you would like to claim VAT please note the following:
1. We require proof of delivery – This may be signed documentation for example a shipping note.
2. Refunds will be processed in either cheque or electronic transfer whichever we decide.
3. If there is a charge for the posting of a cheque or sending of an electronic bank transfer the customer will pay for this service out of their total VAT refund
4. If the charge of sending the transfer or cheque is greater than the VAT refund then the customer must pay the difference as well.
Clearance goods are non-returnable, so please make every effort to inspect website images fully, or preferably in-store. Let us know if you would like more detailed images.
Made To Order items
We regret we are unable to accept the return of these goods as they have been specially made at your request.
Before you buy any furniture: please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners), as well as the proposed location, to confirm that the product is the right size for your needs, and so that we can deliver your order safely and successfully. We will not accept returns of any items that do not fit into your property.
Your right to cancel
If you are contracting with us as a consumer online or by phone, you have the right to cancel (under the Consumer Rights Directive 2011/83 as implemented in the applicable EU member state (“CRD”)), all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below in a re-saleable condition. Please note the delivery charge refund will be to the value of standard delivery. Peter Betteridge Furnishers Ltd will process your refund with 14 days of receipt of the products, to the specified address. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.